DIKSHA - Manage Learn Support

How to reach Support Team

Support ID
Course, Learn, Observation & Survey
surveysupport@teamdiksha.org
Imporvement Projects
projectsupport@team diksha.org

Implementation & Service Requests

Sl No. Service Request SLA*
1
Content Provider Org Upload
3 Days
2
State School Data Upload
7 Days
3
User Upload
2 Days
4
Reverse Verification
5 Days
5
State Tenant Page Creation**
5 Days
6
Content Bulk Upload
7 Days
7
Taxonomy Upload
7 Days
8
Framework Upload (Only BMGS)
5 Days
9
Geo or Location Upload
8 Days
10
Sub Role Upload
2 Days
11
Observation Upload + Mapping + Link Generation
4 Days
12
Survey Upload + Mapping + Link Generation
4 Days
13
Observation/Surveys - Modification
4 Days
14
Improvement Projects - Upload/Modification/Mapping
4 Days

Templates

Required Format along with the sample details:

 https://drive.google.com/file/d/17QYLwkTPH2USP3uszEf4bOG5dMIk3y87/view?usp=sharing

Required Format along with the sample details:

https://drive.google.com/file/d/19k-oHVmhv9pL6EP3y8TCgNi4F7n7FGI4/view?usp=sharing

Instructions and Format sheet:

https://docs.google.com/spreadsheets/d/1Pa8lg3AW5VsUgydXfYi7lxEO3jy3wW7tKN5kGIWkm-8/edit#gid=1162188365

Instruction Page with the sample details: 

https://docs.google.com/spreadsheets/d/108Y29Nu9FT-CZtw3qOU3AenczvMJpjJmuH9KG0qW420/edit?usp=sharing

Format:        

https://docs.google.com/spreadsheets/d/1LZlQQb0EXYWdK6L1sVk4SNKX_VQCQ8JY2Y2cGyvq6zI/edit?usp=sharing

Required Format along with the sample details:

https://drive.google.com/file/d/1roI9ObRefs2L2XmAWmE2e9BXqo2KbwyB/view?usp=sharing

We’ll need content creator and the content reviewer id along with the details in the below format to process the request.

Instruction Page with the sample details: 

https://drive.google.com/file/d/1__qC7upJi8G_LF5xbMm9blhwTpGmcvim/view?usp=sharing

Content + Book Creator:

  • email = contentatcbse@gmail.com
  • Username = cbsecreator
  • Password = password

Content + book reviewer:

  • email = cbsereviewer@gmail.com
  • Username = cbsereviewer
  • Password = diksha@32195

Sample Sheet:

https://docs.google.com/spreadsheets/d/1QyJk-k64pB7gtP_3MdaR1AtPWhZQyLtv-jU52S1M6Sk/edit#gid=0

Bulk Upload Sheet:

https://drive.google.com/file/d/1Mj80XFTrC8A9yCBbkPhpWaplTEQqjR7h/view?usp=sharing

All instructions and details are mentioned in the sheet

https://docs.google.com/document/d/1PW5b-Mdie6–wsFhGzC-fxVcPbvax4cA-hJyajr8Xew/edit#heading=h.vb671aoyyk6t

Instructions with the sample details: 

https://docs.google.com/spreadsheets/d/19P9DSw-SE12fQ-InntIRzO-i14YEJCMbSWMNitIA9v4/edit#gid=1471135168

OR

Old Format: 

https://drive.google.com/file/d/1CErncVk5UeJN0XPkU2h1Ikp3o952bqvI/view?usp=sharing

New Format

https://drive.google.com/file/d/1roI9ObRefs2L2XmAWmE2e9BXqo2KbwyB/view?usp=sharing

The textbook PDF copy should be enclosed in a google folder with only the do id as the name of the folder.

Please find the below sample reference

https://drive.google.com/drive/folders/1FexF8jVPjiMj6wdjmL2dbVn_el5v9RQ7

  • Channel id( In small letters only )

   For instance: as, tn, ap, ka, etc.,

  • Design Template
  • Details as per the template chosen
  • State logo
  • Contact email id (SOS)

Sample details in the below link

https://drive.google.com/file/d/1VeUWHDrtBFD260tsLRkAGUQpgh3AI7mm/view?usp=sharing

Share the below link to the requester:

https://docs.google.com/document/d/1VabkadO68U5utgILYLaSM6m9AnALjbN6T2pNxSXvaCU/edit?usp=sharing

The details must be shared in CSV

Sample details in the format:

https://docs.google.com/spreadsheets/d/1KiSJn81EGMhUUQgj4_YxcRjjeglLySjFGmGY8oTQwfc/edit?usp=sharing

Format:

https://docs.google.com/spreadsheets/d/1hYywzh-qa74bhLSssMWEgN5iytMbHXPab_928-tiAO8/edit?usp=sharing

School onboarding/Creation

https://docs.google.com/spreadsheets/d/1aVtGUvvkfqnu3UAVQJYzy9TbMjlZN9x8/edit?usp=sharing&ouid=104747995283862799735&rtpof=true&sd=true

Sample details in the format:

https://drive.google.com/file/d/1dsK7hTyJywR8hEhK9YhuFiUI-kKnbUtB/view?usp=sharing

Click on the below link to access all the types of solution templates

https://drive.google.com/drive/folders/1ZzHPZmRcqDqUbuKBIwGEvxNoanJPu52R?usp=sharing

https://docs.google.com/presentation/d/1Fu1RxKF4DLw5-h8WvNCksh3rqPvgSdPU/edit?usp=sharing&ouid=117282262936191481798&rtpof=true&sd=true

*SLA is referred to
  • From the time of respective data, sheets are received in an expected format.
  • The maximum time implementation would take to complete the task.
  • SLA will increase if there is a deviation from the defined format or approach & if a P1 ad-hoc task is assigned by the programs team that requires larger efforts.
  • SLAs are calculated only during business hours.

Support

Technical Support Process

SLAs for Courses & Learn

Severity Response Resolution
S1
4 Hrs**
48 Hrs or ETA*
S2
8 Hrs**
ETA
S3
24Hrs**
ETA

SLAs for Observation/Surveys/Projects

Severity Response Resolution
S1
4 Hrs**
48 Hrs or ETA*
S2
8 Hrs**
5 Days or ETA
S3
24Hrs**
10 Days or ETA
** Buisness Hours

Note: Should Support reasonably request additional information, the time periods where Support is awaiting a response from the Partners/Programs Team will be deducted from the measurement of Service Level Targets (SLAs).