How do I submit a Support ticket?

Instructions

1. Go to seva.shikshalokam.org and click Sign In. 
2. Sign in with your Seva Desk username and password.
   
   
3. Click on Support.
   
   
4. Click New Ticket.
   
5. Complete the form to submit your support ticket.See What are some tips for creating a support ticket? for details on what information to include in your ticket.
   

What are some tips for creating a support ticket?

• Selecting the correct component streamlines the ticket routing process and response.
• Select the appropriate Category, Severity based on the table here.
• Provide as much detail as possible:
  • Subject should be meaningful and descriptive
    

    Unclear Subject:	Clear Subject:
    Urgent Issue- Need Help!	Creation of User Login Credentials

  • Description should include
    • Issue/problem/question
    • Technical impact/background
    • Reproduction steps
    • Actions you’ve already taken
    • Additional information that may be helpful in resolving your issue
  • Ensure that the ticket contains the correct and complete information for the agent.

How do I choose the appropriate ticket Severity?

This table provides a more detailed summary of definitions for support categorization.

How do I choose the appropriate ticket Category?

This table provides a more detailed summary of definitions for support categorization.